Return Policy for SIA Whirlwind Lures

Effective Date: March 27, 2025

100% Money-Back Guarantee

At Whirlwind Lures, we are 100% confident in the quality of our products. That’s why we offer a 100% money-back guarantee for all our customers, regardless of their location. If you are not completely satisfied with your purchase, you can return it for a full refund within 30 days of receiving it.

Right of Withdrawal (EU Consumers)

Under the EU Consumer Rights Directive (EU Consumer Rights Directive), you have the right to withdraw from this contract without giving any reason within 14 days from the day you receive the goods. The withdrawal period ends after 14 days from the day you or a third party (other than the carrier) takes physical possession of the goods.

To exercise this right, please inform us via email at info@whirlwind-lures.com with an unequivocal statement that you wish to withdraw from the contract. You may use the model withdrawal form below, but it is not required.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Extended Withdrawal Period

In addition to the legal 14-day withdrawal period, we offer an extended withdrawal period of 30 days from the day you receive the goods. To cancel within this extended period, please follow the same procedure as for the legal withdrawal period.

Returning Goods

If you withdraw from the contract, you must send back the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods, unless the goods are faulty or damaged.

Items must be returned unused, in their original condition, and in their original packaging. If you have received goods that are not what you ordered, please contact us immediately.

Per EU law (Consumer Rights Directive, Art. 16(c)), custom or personalized orders are exempt from the right of withdrawal unless faulty

If the returned goods are not in resellable condition, we may deduct a reasonable amount from your refund to cover the loss in value.

Refunds

We will reimburse you all payments received from you, including the cost of delivery (with the exception of additional costs incurred if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw from the contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back.

Faulty or Damaged Items

If you receive goods that are faulty or damaged, please contact us immediately at info@whirlwind-lures.com (mailto:info@whirlwind-lures.com) with photos, videos, and a description of the issue. Under the EU Consumer Rights Directive, you are entitled to a 2-year legal guarantee for faulty goods (Guarantees, cancelling and returning your purchases – Your Europe). We will offer a full refund or a replacement at no additional cost to you.

Exchanges

If you wish to exchange an item, please contact us within 30 days of receiving your order. Return shipping costs are your responsibility. When exchanging items, any price differences will be handled as follows:

  • If the new item is more expensive than the original, you will need to pay the difference.

  • If the new item is less expensive than the original, you will receive a refund for the difference, subject to the same refund terms as above.

Currency Exchange Fees

Refunds will be issued to the original payment method. Any currency conversion fees are the responsibility of your bank or payment provider, not Whirlwind Lures. We do not charge additional fees for currency exchange.

How to Return Items

To return an item, please contact us via email at info@whirlwind-lures.com (mailto:info@whirlwind-lures.com) to receive return instructions. We recommend using a trackable shipping method for your protection.

Online Dispute Resolution

For EU consumers, the European Commission provides an online dispute resolution platform, which you can access at https://ec.europa.eu/consumers/odr.

Model Withdrawal Form

If you wish to withdraw from the contract, you may use the following model withdrawal form:

I hereby give notice that I withdraw from my contract of sale of the following goods:[Describe the goods] Ordered on/received on: [date] Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

Contact Information

If you have any questions or need assistance with returns or exchanges, please contact us at info@whirlwind-lures.com